Get in touch

Do you have questions or comments? We'd love to hear from you and we are always happy to help.

For general and media inquiries, please contact



101-2260 Walkley Road,
Ottawa, Ontario, K1G 6A8

Telephone:+1 (613) 260-1441
Fax:+1 (613) 260-2332

Office Hours:

(the Birth Centre
is open 24 hours
a day)

Monday8:30 - 4:30
Tuesday8:30 - 4:30
Wednesday8:30 - 4:30
Thursday8:30 - 4:30
Friday8:30 - 4:30


It is very important to the OBWC that clients and the public who are accessing our facility are as safe as possible. Every person who is accessing services in our spaces has the opportunity to provide written or verbal feedback. Feedback of all kinds is welcomed, however please keep in mind that the OBWC adheres to a strict Code of Conduct where upon there is a zero-tolerance policy for harassment or discrimination of any kind.

There are several ways that you can share your feedback with us:

  • Written correspondence by mail, email, or fax;
  • Feedback surveys;
  • Messaging through social media channels;
  • Phone call.

*Please note: if you are a registered client who signed an informed consent and you were admitted for labour/birth to the OBWC, you will receive an email from the OBWC within 2-4 weeks of your admission.

If your feedback is a formal complaint, it will be investigated, resolved (where possible) with a response provided to you within 10 business days of the receipt of the complaint or an investigation is started immediately, if the complaint alleges harm or risk of harm to a client(s). If the OBWC anticipates that the complaint cannot be investigated and resolved within 10 business days, the OBWC will provide an acknowledgement of receipt of the complaint within 5 business days, including when the complainant can reasonably expect a resolution.

Important Ministry of Health Contact Information

For complaints about services accessed at the OBWC, your first step is to contact the OBWC directly so that a formal complaints procedure as noted above can be initiated. It is also important for you to know that you may choose to contact Ontario’s Patient Ombudsman via:

The online complaint form:

Or, by mail:

Box 130, 77 Wellesley St. W.

Toronto, ON M7A 1N3

For information about insured and uninsured services, and about the Protecting Access to Public Healthcare program, contact the ministry by e-mail at or by phone (toll-free) at 1-888-662-6613.